Privacy Policy

1. Who we are

PT Abadi Jaya Harmonis ("we", "us"), operating under the brand Universal AI Technologies, operates Universal AI Interpretation, an AI-assisted simultaneous interpretation service for events and meetings, delivered through on-site equipment and, optionally, through online meetings such as Zoom. Our website is universal-aiinterpreter.com. You can contact us at suripto@universal-aiinterpreter.com.

2. What this policy covers

This policy applies to our website, to our interpretation service, and to the "AI Interpreter" bots we operate in Zoom meetings hosted by our clients. The Universal AI Interpreter Bot Zoom app is unlisted and is used only together with our service. The bots are operated only by us, for clients who engage our service. The audio the bots deliver originates from the on-site event that the client has engaged us for.

3. Information we process

• Event speech. During an event we are engaged for, our equipment captures the speech of the speakers at the venue. We process it in real time to produce transcription, translation and synthesized speech in the languages ordered by the client.
• Transcripts and translated text. The text produced from the process above, which we deliver to the client after the session.
• Materials from the client. Presentation materials, names, titles and terms that the client gives us so we can prepare a glossary.
• Zoom meeting details. For online events, the client gives us the Meeting ID and passcode so our bots can join. We use them only to join that meeting and do not keep them after the session.
• Zoom account authorization. When the holder of a Zoom account authorizes our app (our own interpreter accounts, or a client's account that the client wants to use as an interpreter), we receive the Zoom user ID and OAuth access and refresh tokens issued by Zoom. The email address is not obtained from Zoom. After OAuth authorization is completed, the user enters their email address on the “Configure Interpreter Account” page for confirmation and configuration. See Section 4.
• Enquiries. If you contact us by email, phone or messaging, we process the details you give us (such as name, contact details and the content of your message) to reply to you.

4. Zoom account authorization

• What we ask Zoom for. Two permissions only: user:read:zak and user:read:token, which together let us obtain a Zoom Access Key (ZAK) that lets our bot join a meeting as that account.
• Why. To join our clients' meetings as the authorized interpreter account. The email address entered by the user after authorization is used for interpreter account configuration and confirmation. We use this information for nothing else.
• Passwords. We never receive or store a Zoom password. The account holder signs in on Zoom's own page.
• Storage. The OAuth tokens are stored encrypted on our server. They are not written to logs and are not sent to the computer that runs the bots; that computer receives only a short-lived ZAK (valid for at most 12 hours), which it keeps in memory.
• Sharing. We do not sell this information and do not share it with the speech, translation and text-to-speech providers or with anyone else, other than Zoom itself and the hosting provider that runs our server. We do not use it for advertising, and we do not use Zoom user data to train artificial intelligence or machine learning models.
• Removal. The account holder can remove the app at any time in Zoom (App Marketplace, Manage, Installed Apps, Universal AI Interpreter Bot, Uninstall).

5. What our Zoom bots do and do not do

• The bots send interpreted audio (synthesized speech and, where applicable, the original speaker's voice from the venue) into the meeting's interpretation channels.
• Our software does not access, record or store meeting audio, video, chat or shared content from Zoom. The bots take part as ordinary participants, and their speaker output is muted.
• The app does not access the account holder's meetings, recordings, chats, contacts or settings, and cannot change anything in their Zoom account.

6. How we use information

• To provide the interpretation service the client ordered, including live translation and post-event transcripts.
• To prepare event glossaries, support the client, and fix technical problems.
• To keep the service secure and to meet legal obligations.

We do not sell personal information, and we do not use event content for advertising or marketing.

7. Service providers

To deliver the service we use third-party cloud providers for speech recognition, machine translation and text-to-speech, as well as hosting and communication services. They process information only to provide those functions to us. They receive event speech and text, not Zoom account information. When the Zoom option is used, Zoom also processes meeting data under its own terms and privacy statement.

8. Retention

Live speech is processed in real time. Transcripts are delivered to the client and kept for as long as needed to deliver them, and for no more than 30 days after the event, unless the client and we agree otherwise in writing. After that they are deleted. Zoom account authorization data (section 4) is kept until the account is deauthorized, at which point we delete it, or until you ask us to delete it. Enquiry messages are kept as long as needed to handle the enquiry and our business records.

9. Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) to our server and to our cloud providers, encryption of Zoom authorization tokens at rest, and restricted access to our systems and credentials. No system is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on applicable law, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you may ask to access, correct or delete personal information we hold about you. Write to us at suripto@universal-aiinterpreter.com. Because we process event content on behalf of our clients, we may direct some requests to the client that organized the event.

11. Children

Our service is intended for business events and is not directed at children.

12. Changes

We may update this policy. The date at the top shows when it was last changed.

13. Contact

PT Abadi Jaya Harmonis (operating as Universal AI Technologies)
suripto@universal-aiinterpreter.com