Terms of Use

1. The service

PT Abadi Jaya Harmonis ("we", "us"), operating under the brand Universal AI Technologies, provides AI-assisted simultaneous interpretation for events and meetings, as text and audio, through on-site equipment (such as RF transmitters and headsets) and, optionally, through online meetings such as Zoom. These terms apply to our website and to the service. If a client has signed a written agreement or accepted a written quotation with us, that document prevails where it differs from these terms.

2. Zoom option

For events held on Zoom, the client (the meeting host) needs a Zoom account that supports Language Interpretation, and must:

• enable Language Interpretation for the meeting;
• designate the interpreter accounts agreed with us, one per language, as interpreters (see section 3);
• give us the Meeting ID and passcode;
• not lock the meeting or restrict participants by email domain before our bots join, and admit the bots from the waiting room if one is enabled.

The client's use of Zoom is governed by Zoom's own terms. Zoom is a trademark of Zoom Video Communications, Inc. We are not affiliated with, endorsed by or sponsored by Zoom unless we state otherwise.

3. Interpreter accounts and authorization

• The interpreter accounts are either accounts that we provide and authorize ourselves, or Zoom accounts of the client that the client chooses to use as interpreters.
• For a client's own account, the holder of that account authorizes the Universal AI Interpreter Bot app once through Zoom's consent screen and must be entitled to do so. The app uses the Zoom user ID and authorized OAuth tokens to request a Zoom Access Key to join meetings as that account. After authorization, the account holder enters an email address on the “Configure Interpreter Account” page for interpreter account configuration and confirmation, as described in our Privacy Policy.
• The holder can revoke the authorization at any time in Zoom (App Marketplace, Manage, Installed Apps). When that happens we delete the stored authorization data for that account, and our bots can no longer join as that account until it is authorized again. We are not responsible for interpretation that cannot be delivered because an authorization was revoked or expired.
• The client must keep the interpreter accounts it provides in good standing and must not use them for anything that conflicts with these terms.

4. Client responsibilities

• Have the right to hold the event and to have its speech interpreted and transcribed.
• Inform participants that AI interpretation is used and that event speech is processed by us and our service providers, and obtain any consent required by law.
• Provide presentation materials and terminology in good time (ideally at least 3 days before the event).
• Not use the service for unlawful, abusive or infringing purposes.

5. Limits of AI interpretation

AI translation can contain errors, omissions or mistranslated terms. We work to reduce them, for example with event glossaries, but we do not guarantee that the output is complete or accurate. The service is not a substitute for a certified human interpreter where one is required by law or contract, or for legal, medical or safety-critical communication.

6. Availability

Audio delivered over on-site RF does not depend on the internet. The AI processing and any Zoom delivery do depend on internet connections and on third-party services, which we do not control. We will make reasonable efforts to keep the service running and to recover from interruptions, but we do not guarantee uninterrupted service.

7. Fees

Fees are set in the quotation we give for each event.

8. Privacy and confidentiality

We handle event data, transcripts and Zoom authorization data confidentially as described in our Privacy Policy.

9. Intellectual property

The client keeps its rights in its own content, including speech, presentations and the transcripts delivered to it. We keep all rights in our software, systems and website.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any event is limited to the fees paid for that event.

11. Suspension and termination

We may suspend or stop the service if these terms are breached or if the service is being misused. The client may cancel according to the terms of its quotation or agreement.

12. Governing law

These terms are governed by the laws of the Republic of Indonesia.

13. Changes and contact

We may update these terms; the date at the top shows the latest version. Questions: universal.aiinterpreter@gmail.com.